MA-2(1) — Record Content

This enhancement specifies what information your maintenance records should contain. Good records protect you during audits and help you track the health of your systems over time.

Example 1: In your CMDB or maintenance tracking system, require the following fields for every maintenance record: date and time, system or component name, type of maintenance (preventive, corrective, emergency), technician name, description of work, parts used, and supervisor approval.

Example 2: Create a standardized maintenance record template in Word or SharePoint that technicians fill out for every maintenance action. Include checkboxes for common activities (firmware update, hardware replacement, configuration change) and a free-text field for details. Archive completed forms in a compliance folder organized by date.